Terms & Conditions

Terms & Conditions

1. Introduction

Welcome to MedThrive ("Company", "we", "our", or "us"). These Terms and Conditions govern your access to and use of our website, as well as the purchase of medical equipment and healthcare-related products available through our platform.

By accessing our website or purchasing any products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not accept these terms, you should stop using the website immediately.

2. Eligibility

By using our website, you represent and warrant that:

1. You are at least 18 years of age, or have reached the age of majority in your jurisdiction
2. You have the legal authority to enter into a binding agreement
3. All information you provide to us is true, accurate, and complete

3. Products

We offer a range of medical and healthcare products, including but not limited to:

1. Home Healthcare Devices
2. Chronic Condition Management
3. Women's Health & Maternity
4. Baby & Child Healthcare
5. Medical Wearables & Smart Technology

Product descriptions, images, specifications, and other information are provided for general informational purposes only. We reserve the right to modify, discontinue, or update any product at our sole discretion without prior notice.

Certain medical products may be subject to local laws or regulatory requirements. It is your responsibility to ensure that your purchase and use of such products comply with the laws applicable in your jurisdiction.

4. Medical Disclaimer

The products available on our website are not intended to replace professional medical advice, diagnosis, or treatment.

Customers are advised to:

1. Seek advice from a qualified healthcare professional before using any medical equipment
2. Carefully read and follow all product instructions, user manuals, and safety guidelines

We make no representation or guarantee that any product will diagnose, treat, cure, or prevent any disease or medical condition.

5. Orders and Acceptance

All orders submitted through our website are subject to our review and acceptance.

We reserve the right to:

1. Reject or cancel any order
2. Restrict the quantity of products purchased
3. Verify customer information before processing an order

An order confirmation email acknowledges receipt of your order but does not constitute acceptance. A binding contract is formed only after your order has been processed and dispatched.

6. Pricing and Payment

Unless otherwise specified, all prices displayed on the website are shown in Japanese Yen (JPY ¥), United States Dollars (USD $), or Hong Kong Dollars (HKD $).

We reserve the right to:

1. Revise prices at any time without prior notice
2. Correct pricing inaccuracies
3. Cancel orders placed due to pricing errors

Payment must be completed using one of the approved payment methods available during checkout.

7. Shipping and Delivery

1. Complimentary shipping is available for orders delivered within Hong Kong and Japan. Customers requiring international shipping should contact our Customer Support Team before placing an order.
2. Delivery timeframes are estimates only and are not guaranteed.
3. We are not liable for delays resulting from:
   • Shipping or logistics providers
   • Customs authorities
   • Events or circumstances beyond our reasonable control

8. Returns and Refunds

Products may qualify for return or exchange provided that:

1. A return request is submitted within seven (7) days of delivery
2. The item is unused, undamaged, and returned in its original packaging
3. Valid proof of purchase is provided

For health, safety, and hygiene reasons, certain products may not be eligible for return.

Refunds will be processed in accordance with our Return and Refund Policy.

9. Product Use and Safety

By purchasing our products, you agree to:

1. Use each product only for its intended medical purpose
2. Comply with all manufacturer instructions and safety recommendations
3. Maintain and operate all equipment properly and safely

Improper use of medical equipment may result in injury or damage. MedThrive accepts no responsibility for losses arising from the misuse of its products.

10. Warranty

Certain products may be covered by a manufacturer's warranty. Warranty terms and coverage vary depending on the manufacturer and product.

Unless otherwise stated:

1. Warranty coverage is provided solely by the manufacturer
2. Customers should contact the relevant manufacturer directly regarding warranty claims, where applicable

11. Limitation of Liability

To the maximum extent permitted by applicable law, MedThrive shall not be liable for:

1. Any indirect, incidental, special, or consequential damages
2. Loss of revenue, profits, or business opportunities
3. Injuries or damages arising from the improper use of medical equipment
4. Delays or failures relating to product delivery

Unless expressly stated otherwise, all products and services are provided on an "as is" and "as available" basis without any warranties or guarantees.

12. Intellectual Property

All content available on this website, including but not limited to:

1. Logos
2. Product images
3. Written content
4. Graphics
5. Website design and layout

is owned by or licensed to MedThrive and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or otherwise used without our prior written consent.

13. Prohibited Uses

Users must not use the website for any purpose that is unlawful or prohibited, including but not limited to:

1. Engaging in illegal activities
2. Conducting fraudulent transactions
3. Uploading viruses, malware, or other harmful software
4. Infringing intellectual property rights
5. Providing false or misleading personal information

Violation of these Terms and Conditions may result in suspension or permanent termination of access to the website.

14. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and safeguard your personal information.

15. Third-Party Links

Our website may include links to third-party websites for your convenience. MedThrive does not control and is not responsible for the content, privacy practices, or policies of any third-party websites.

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong.

17. Changes to These Terms

We reserve the right to amend or update these Terms and Conditions at any time without prior notice.

Your continued use of the website following any changes constitutes your acceptance of the revised Terms and Conditions.

18. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at contact@med-thrive.com.

Note: Charges appearing on your credit card or billing statement will be displayed as .